Membership (Sales) Manager - 24 Hour Fitness (los angeles, california) in Los Angeles, California For Sale
Job Description:/h3:
As a brand ambassador, the Sales Manager (SM) represents 24 Hour Fitness and ensures Sales Advisors (SAs) provide a welcoming, informative, and enjoyable experience for all prospective members during club visits. Sales Managers are held accountable for achieving club membership targets, personal training attachments, and club revenue goals.
xF0B7; Lead and execute 24 Hour business processes that bring to life our Easy and Accessible Fitness brand promise by leading, training and developing a strong team of MCs proficient in showing potential members how Easy to Join and Easy to Use our clubs are.
xF0B7; Achieve club membership goals by meeting or exceeding the clubs new member enrollment and personal training attachment targets.
xF0B7; Establish and communicate a compelling vision for the Membership Team, ensuring an environment where all SAs thrive.
xF0B7; Enthusiastically create a club climate that supports Changing Peoples Lives Through Fitness.
xF0B7; Consistently and effectively manage the performance of MCs, providing the necessary guidance, coaching, and corrective action, as needed.
xF0B7; Uphold 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.
Span of Control / Organizational Relationship / People Management
Reports to the Club Manager (CM)
Job scope: 1 club
This position directly manages the following positions inside the club:
xF0B7; Assistant Membership Manager (ASM) (if club size warrants)
xF0B7; Sales Advisors (SA) (approximately 5:9)
Essential Duties and Responsibilities
The SM is responsible for performing the following activities for the club:
Staffing, Training, and Performance Management (60 of time)
Assemble and manage a fully engaged and high performing membership team that aligns with company values and
goals. To achieve this objective, the SM will:
xF0B7; Staffing
o Participate in SA (Sale Advisor) selection by reviewing applications, interviewing and making hiring recommendations
to the Club Manager.
o Keep the club fully staffed with qualified SAs to appropriately meet Membership Department needs.
xF0B7; Training
o Train the MC Team to generate leads/new business through member promotions, leads, referrals, and
guest passes.
o Train SAs on delivering a personalized, guest:centric Sell Well tours and utilizing all company
membership tools supporting new member enrollment and follow:up.
o Train the SA Team on current marketing campaigns in order to effectively communicate to members
and prospective members.
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Membership Manager (SALES MANAGER)
Membership Manager 11/2/xxxx Page 2 of 3
xF0B7; Performance
Management/Development
o Manage SA performance by watching behaviors, coaching, and creating a can:do working
environment.
o Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and
guidance toward achieving individual and club goals.
o Along with the SA, set monthly, weekly and daily targets that are challenging but obtainable.
o Offer career growth and advancement opportunity mentoring.
o Create and deliver corrective action to SAs who fail to exhibit the desired behaviors and/or who do not
meet performance expectations.
o Strategically manage MC schedule within budgeted hours and/or business demands submitted to and
approved by the CM.
o Meet with CM to review sales performance, club statistics and personal performance.
xF0B7; Manager on Duty
o The MM will be cross:trained in primary responsibilities of the Service Manager (SM) and Fitness
Manager (FM). When no other managers are in the club, the MM will act as the Manager on Duty to be
available for any and all member issues.
o Cross:functional training with other departments will allow SMs (SALES MANAGERS) to better serve members and support
their own career developme
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