Affordable Community Manager job at CPEhr in Los Angeles, California For Sale
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Essential Functions
Define all community objectives to optimize asset efficiency and achieve performance goals set in accordance with owner and investor expectations, maximizing return on
Oversee all residential service activities, including general residential services and administration, financial and operational reporting leasing business plans, and financial controls.
Select, train, supervise, and direct career development of staff; cultivate a supportive work environment that fosters collaboration, reasonable decision-making and a drive for collective success.
Lead by example and manage associate performance to ensure compliance with Properties standards while utilizing the performance improvement process.
Perform periodic recertification for affordable housing programs to ensure continued eligibility for "Below Market Rate"
Assess community and safety conditions on a periodic basis, including unit interiors, common areas, leasing office, grounds, and life safety
Promote safety and injury prevention practices; stay informed of general environmental conditions to provide input and propose
Achieve financial objectives with strategic short and long-range planning by proposing competitive rents relative to the submarket; meeting leasing/absorption goals; effectively qualifying prospective residents; managing delinquency; documenting vendor and asset information; maintaining accurate transactional and communication records; effectuating timely payment of bills; analyzing financial statements and their congruence with budget and management agreements; forecasting expenditures, renovations, capital improvements; developing an annual
Perform compliance audits of lease files and operational practices to ensure adhesion to company standards and
Sustain high occupancy levels through the effective management of property staff and by keeping informed of market conditions, Understanding competitive pricing, and utilizing appropriate marketing
Deliver exceptional customer service and promote positive, proactive resident relations by demonstrating a firm, fair and consistent manner in all resident interaction and effectuating timely resolution of resident concerns and grievances; instill the principle of first contact resolution within the staff while keeping in mind the regulatory, political and social impact of
Assist with the coordination of construction and refurbishment projects to optimize the development process and support the company's absorption
Maintain building systems by coordinating maintenance services and supervising vendor repairs for quality
Update job knowledge by reading professional publications, participating in industry-relevant professional organizations, and capitalizing on educational
Assist the Area Manager, as needed, with long-range planning, communications, and other
Participate in company-provided training such as Fair Housing, safety, non-discrimination, anti-bullying, and harassment
Accomplish the company's goals by conforming to changes in scope, duties and responsibilities which are subject to modification at any time based on the company's needs and at its sole di
Perform additional duties as assigned
RequirementsCORE COMPETENCY REQUIREMENTS:
Knowledge of HUD, CTCAC and affordable housing programs required.
Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Advanced professional verbal and written communications skills that enable clear and effective communication with staff, vendors, upper management, ownership, and prospective and current residents. Ability to create, compose and edit written materials.
Demonstrated knowledge of properties in (sub) market and their respective demographics.
Must be self-motivated assertive, and a positive solutions-focused team member.
Knowledge of basic office practices and procedures, and filing and maintenance of fiscal records. Ability to exercise initiative and problem-solving skills. Ability to establish priorities, coordinate work activities, and multi-task.
Possess professional, friendly telephone and greeting skills. Demonstrated experience in providing customer service.
Knowledge of computer systems and applications. Demonstrated proficiency in the use of the Internet and Internet searches. Must have computer skills including Microsoft Office programs, Internet and email at a highly proficient level.
Analytical thinking skills with the ability to prioritize tasks, apply effective solutions quickly, and solve problems creatively. Must be detail, solutions and efficacy-oriented.
Ability to perform mathematical functions to conduct financial planning, asset performance analysis, and budget preparation.
Knowledge of eviction proceedings, Fair Housing guidelines, City/State/Federal regulations impacting the multi-family industry Landlord/Tenant principles, and new tenant legislation gaining momentum.