Level I : IT Field Technician : Los Angeles / West LA Area - NIC Inc (los angeles, california) in Los Angeles, California For Sale

Job Description:
NIC is an established IT consulting firm located in Encino, CA. We service clients throughout the Greater Los Angeles area as well as Orange County, in the financial, medical, and real estate industries. Our company is looking for an experienced IT Specialist with 2:3 years of experience in a corporate environment. We are seeking a qualified technician with good troubleshooting skills, good communication skills and customer service skills, able to follow directions well, can work in a fast:paced and high:energy environment and can exercise good judgement. This position requires weekly recurring travel throughout Los Angeles and Orange County areas. Job Description:Clientele includes Financial, Medical, and Real Estate industriesPrimary workplace in Encino Office headquarters and occasionally working from home/remotelyMandatory travel required (spanning from Encino, Los Angeles (West LA to South Bay), Inland Empire, to Orange County)On:site visits to client offices (scheduled, recurring, and emergency support requests)Technician must document all steps taken to identify problem, root cause, and corrective actions taken, in the company's ticketing systemDeploy, maintain, and support network devices and connectivity, servers, workstations, laptops, mobile devices, printers, peripherals, operating systems, and applications needed by clients.Support provided remotely via chat, web, email, or phone by utilizing our RMM system's secure support tools.Monthly weekend training with NIC team (1 day per month for 4 hours)On:call (after hours support) responsibilities 1 week per month Requirements:Professional attire required.Minimum of 2 to 3 consecutive years of technical experience in a corporate environmentValid Drivers LicenseReliable vehicle with valid registration and auto insurance (mileage reimbursed)Physical work such as lifting and carrying equipmentFlexible hours to adjust schedule for afterhours/weekend workTravel covering Encino, Los Angeles, Inland Empire, and Orange Country areasScheduled weekend projects and trainingFlexible schedule needed, shift may vary from 6:00am : 3:00pm, or 9:00am : 6:00pm Education/Certifications:At least two required:A+Network+Apple Certified Support ProfessionalOther IT certifications or formal IT education Technical Skills and Support Experience:Proficient in Microsoft Windows Vista/7/8 SupportProficient in Office xxxx/xxxx SupportProficient in Adobe Acrobat SupportProficient in web browser(s) Support (Chrome, IE, and Firefox)Proficient in PC hardware supportProficient with Android, iOS, and/or Windows Mobile Device SupportProficient in Printer SupportProficient with virus cleanupBasic knowledge of email (Exchange, Gmail, Google Apps, Office 365)Basic knowledge of Local/Online BackupsBasic knowledge of Mac OS XBasic knowledge of Active Directory user management, file and print sharing, and NTFS permissionsBasic knowledge of Networking Support (i.e. IPv4 addressing concepts, utilizing basic network diagnostic tools, troubleshoot connectivity, Wi:Fi, etc.)Familiarity with VoIPFamiliarity with Internet connections such as Cable, EoC, and FiberFamiliarity with ticketing system preferred not required General Skills:Exercise good judgementFast solid learnerGood troubleshooting and critical thinking skillsReliable and dedicatedProfessional demeanorGood verbal and written communication skillsGood prioritization skillsDetail:OrientedAbility to work independently and in a team Benefits:Medical, Dental and Vision Plans401 (k) Plan (after 1:year of full:time employment)Long Term DisabilityFlexible Spending AccountsPaid Time Off (Sick and Vacation)Paid parking (at corporate office)Reimbursement for smart phoneReimbursements for Travel Expenses (mileage and client parking)Online technical training with certificationsCareer Progression Salary:Hourly rate to be determined based on experience/expertise
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