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NOC Support Engineer - Verizon (Los Angeles, CA) in Los Angeles, California For Sale

Type: Technical, For Sale - Private.

Responsibilities
Serve as primary responder for all server issues and customer complaints, monitoring the progress of events and supplying the client, partner or vendor with updates
Monitor all of the global VDMS servers, applications, network devices and connections along with customer traffic, using specific custom built tools
Work with the systems and network administration teams to resolve complex issues within specific service level agreement times
Work directly with VDMS customers to resolve technical issues and questions
Perform basic systems troubleshooting and management, coordinate with appropriate VDMS teams when necessary
Provide thorough research of customer-facing issues and provide report to escalation teams prior to escalation
Update customers regularly on ongoing trouble tickets and provide full report of issues
Continue to learn and update internal knowledge base of new support solutions
*productsite
Qualifications
4-year degree in a technical discipline required (or equivalent experience)
Must have full understanding and experience maintaining, managing and monitoring remote servers running Linux
Must have working knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote
Able to monitor entire CDN infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution
Ability to quickly and efficiently address customer needs by providing solutions to customer issues or
escalating to another support group when necessary
Strong preference for individuals with direct experience in streaming media (Flash and WMS) and background with HTTP/HTTPS and internet protocols
The candidate must have a strong customer service orientation with excellent verbal and written communication skills
Must be able to communicate clearly and succinctly to our customers in regards to issues
Possess the ability to translate a complex problem into a simpler language for the customer and vice versa
Flexible to cover other shifts as needed in a 24/7/365 NOC environment
Must be willing to work night (10pm-6am) and/or swing (2pm-10pm) shifts, including weekends
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

State: California  City: Los Angeles  Category: Technical
Technical in California for sale

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